We hope you will love your Clara Stones piece and we want you are completely satisfied with your purchase.In case you are not satisfied we will happily offer you a full refund or exchange in compliance with our returns policy.

• You can request a refund within 14 days of delivery date of your purchase.
• Please contact us by email sales@clarastones.com to request a refund as soon as possible, or fill the form on our website. (LINK)
• You must wait for us to review and confirm your return request before shipping the product(s) back.
• You will receive an email confirmation once your return request has been approved. If we need any further information regarding your return we will contact you via email.  
• Any returns received after the 14 day are accepted at our sole discretion.
• Shipping costs and methods for returned goods are responsibility of the buyer. We advise to use a secure and trackable method of sending returned goods.
• Clara Stones is not responsible for any lost or damaged returned goods and their condition until we receive them.
• Any refund will be re-credited to the original Paypal or bank account for the total sum less any original postal costs.  
• Please note that in order to receive a refund, the item(s) must be unworn, in perfect condition and undamaged with all security labels attached in original packaging including the certificate of authenticity and original invoice.
• All returns are inspected thoroughly. Please do not return worn jewellery. We can tell and it’s unpleasant and unhygienic to handle. On the rare occasions it does happen it’s also very disappointing. Any returns that have been worn will be refused and sent back to you at your cost.
• International returns have to clearly be labeled both outside like RETURNED GOODS on the address label or any customs export documentation . Failure to do so could result in package being refused entry into Croatia and being returned to you.
• Clara Stones is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU.
• All sales taxes will be refunded to customers located within the EU.

www. Clarastones.com has the right to deny any items that don’t meet our return policy requirements and in such cases we will return item(s) to you.

Please note that most of our products are handmade with organic materials so sometimes they can vary in appearance and be slightly different than the photo.

This is the nature of natural coral, pearls, gemstones and handmade items and we feel this adds to their character and is not to be considered a flaw.

We have taken care to ensure that the items on our website are presented as accurately as possible; however, colour and clarity will depend upon your own personal monitor and individual adjustments to the computer screen that differences in the way in which the human eye might perceive the colour of products and the like.

Clara Stones does not guarantee that the colours of products are identical to the colours that you sees on your computer screen.