PAYMENTS

The methods of payment are:

  • Paypal

Clara Stones has partnered with Paypal through our verified Paypal business account sales@clarastones.com

Paypal is fast and easy way to pay without sharing your financial information with Clara Stones.

You will be guided through Paypal and charged in Euro.

We reserve the right to process orders only if shipped to the same address that the verified Paypal account is registered with.

You can check Paypal terms and conditons https://www.paypal.com/ee/webapps/mpp/ua/useragreement-full

  • Wired Bank Transfer

You will receive an order confirmation by email with instructions for payment directly to our bank account, once we receive the exact amount to our bank account the order will bi confirmed and dispatched.

Please pay to our bank account below

BIC (Swift)Code: OTPVHR2X

Bank name: OTP Banka d..d.

Bank address: Domovinskog rata 61, 21 000 Split, Croatia

Account Name: Klarin kamen d.o.o.

IBAN Account Number: HR0324070001100494293

Reference number: Your Order Number

If paying by Wired bank transfer to our bank account the offer is valid for 5 days. If we don’t receive the full amount paid, we will cancel the order.

We reserve the right to cancel any order if the payment process authorization fails.

Prices include 25% Croatian VAT

Prices do not include shipping charges and other costs.

Prices do not include costs of your banking and telecommunication provider.

Prices do not include any customs or other tax and duties for International shipping outside European Union.

  • Currency conversion

The prices are displayed in Croatian Kunas (HRK) and other currencies (Euro).

Please note prices in other currencies are for display purposes only.

All invoices will be effected in Croatian currency HRK. Payments by Paypal will be effected in Euro.

The amount you will be charged on invoice is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank.

As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

When your credit card charges you the same amount is converted into your local currency according to the exchange rate of credit card associations.

 

SHIPPING AND DELIVERY

Clara Stones will make every effort to process and deliver your purchase to the place of your choice, carefully packed and in shortest possible time.

  • All orders are shipped with tracking service and will require a signature upon delivery.
  • We try to process all orders and dispatch within 7 days.
  • Custom made and personalized orders will require 2-6 weeks.
  • You will receive an email confirmation with estimated delivery time and tracking number once we dispatch.
  • Please make sure your delivery address is correct, as we are unable to redirect orders once shipped.
  • We advise you not to accept or sign for parcels that seem damaged or broken in transport.

Shipping rates

  • Croatia- FREE 2-5 working days
  • European Union- 15 euro- 5-7 working days
  • International-30 euro- 7-15 working days

Due to COVID-19 delivery to some destinations can be delayed.

RETURNS POLICY

We hope you will love your Clara Stones piece and we want you are completely satisfied with your purchase.In case you are not satisfied we will happily offer you a full refund or exchange in compliance with our returns policy.

  • You can request a refund within 14 days of delivery date of your purchase.
  • Please contact us by email sales@clarastones.com to request a refund as soon as possible, or fill the form on our website. (LINK)
  • You must wait for us to review and confirm your return request before shipping the product(s) back.
  • You will receive an email confirmation once your return request has been approved. If we need any further information regarding your return we will contact you via email.  
  • Any returns received after the 14 day are accepted at our sole discretion.
  • Shipping costs and methods for returned goods are responsibility of the buyer. We advise to use a secure and trackable method of sending returned goods.
  • Clara Stones is not responsible for any lost or damaged returned goods and their condition until we receive them.
  • Any refund will be re-credited to the original Paypal or bank account for the total sum less any original postal costs.  
  • Please note that in order to receive a refund, the item(s) must be unworn, in perfect condition and undamaged with all security labels attached in original packaging including the certificate of authenticity and original invoice.
  • All returns are inspected thoroughly. Please do not return worn jewellery. We can tell and it’s unpleasant and unhygienic to handle. On the rare occasions it does happen it’s also very disappointing. Any returns that have been worn will be refused and sent back to you at your cost.
  • International returns have to clearly be labeled both outside like RETURNED GOODS on the address label or any customs export documentation . Failure to do so could result in package being refused entry into Croatia and being returned to you.
  • Clara Stones is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU.
  • All sales taxes will be refunded to customers located within the EU.

www. Clarastones.com has the right to deny any items that don’t meet our return policy requirements and in such cases we will return item(s) to you.

Please note that most of our products are handmade with organic materials so sometimes they can vary in appearance and be slightly different than the photo.

This is the nature of natural coral, pearls, gemstones and handmade items and we feel this adds to their character and is not to be considered a flaw.

We have taken care to ensure that the items on our website are presented as accurately as possible; however, colour and clarity will depend upon your own personal monitor and individual adjustments to the computer screen that differences in the way in which the human eye might perceive the colour of products and the like.

Clara Stones does not guarantee that the colours of products are identical to the colours that you sees on your computer screen.

CARE GUIDE

Treat your jewellery with care and it will last a lifetime!

Clara Stones uses only quality sterling silver and 18kt gold combined with natural precious corals, pearls and gemstones . Organic materials and gemstones are delicate and require care to preserve their timeless condition.

Please follow our care guideline to preserve your jewellery as good as new:

  • Store your Clara Stones piece separately from other jewellery in a protective jewellery box or a tarnish-resistant pouch, away from natural sunlight and heat.
  • Always put your jewellery on last when dressing and putting make-up.
  • Clean your jewellery after each wearing by gently wiping it with soft cloth.
  • Corals, pearls and shells are organic materials and all of our gems natural so direct contact with sweat, cosmetic products, perfumes or any kind of chemicals can change their appearance.
  • We recommend removing jewellery before showering or swimming . The water/sea can cause coral to lose the luster and damage delicate parts of your jewelry.
  • Take off your jewelry at night to avoid any tangle or pressure while you’re sleeping
  • Before bedtime lay your jewellery out flat on a fabric surface to avoid scratching
  • Vermeil and oxidized silver with time and wear can change color giving your piece a unique look.
  • We do not recommend the use of silver polish and silver dip as it may destroy the delicate details of your jewellery or damage organic materials.
  • Regulary check your gems don’t move and control clasps are secure
  • We think all jewellery benefits from being cleaned, inspected or restrung regularly by a professional, especially if frequently worn.

For any doubts feel free to reach out to info@clarastones.com

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